Business · October 26, 2026

Texas Roadhouse Steak Complaint: What Kenneth Card Claims and Chain Says

A viral steak-order complaint has renewed questions about restaurant accuracy, but the customer's allegation of repeated mix-ups is disputed by the chain.

By NewsTrendus Editorial Desk · October 26, 2026 · Independently written from credited sources · Representative editorial photograph

Representative photograph of a steak served at a restaurant; not a Texas Roadhouse meal or Kenneth Card's order

Representative editorial photograph, not the reported event, people or companies. Photo: Xuân Thống Trần / Pexels (Pexels free-use license).

At a glance: Kenneth Card alleges three mix-ups at a Forsyth, Illinois, Texas Roadhouse. The company says it could not verify multiple incidents and corrected the complaint it knew about.

What did Kenneth Card say happened at Texas Roadhouse?

ILLINOIS, Oct. 26, 2026 — A customer named Kenneth Card says he received an eight-ounce sirloin instead of the eight-ounce filet mignon he ordered at a Texas Roadhouse in Forsyth, Illinois. Card posted a video on October 5 claiming the problem had happened three times. His account gained wider attention after national outlets reported it on October 26.

Card told Fox News Digital that he had worked in restaurant kitchens and believed he could distinguish different cuts of beef. He said the first reported mistake was corrected, that he did not complain on the second occasion and that the latest experience prompted him to speak out publicly.

What did Texas Roadhouse say in response?

Texas Roadhouse did not confirm Card's account of three separate errors. In a statement given to PEOPLE, the chain said it could not verify that the problem happened on multiple occasions, but that its team addressed the incident Card raised. The company said it uses kitchen checks for order accuracy and encourages customers to notify staff if an item or charge is wrong.

Those two accounts should not be flattened into a finding that the restaurant intentionally substituted meat. The customer's experience is an allegation; the chain acknowledges resolving a complaint while declining to validate a repeated pattern. No independent finding of deliberate deception has been established in the cited reporting.

How much was the price difference between sirloin and filet?

According to menu prices cited by PEOPLE for the Forsyth location, an eight-ounce sirloin was listed at $19.49 while an eight-ounce Dallas filet was listed at $29.99. That is a $10.50 menu-price difference before tax or tip. Local prices, promotions and menu availability may vary by restaurant and date.

Filet mignon and sirloin come from different parts of the animal and can have different tenderness, texture and prices. Visual appearance alone is not always conclusive, especially after cooking and plating. A restaurant manager or kitchen staff member can check the ticket and the actual prepared cut when a customer raises a concern.

How should diners handle a wrong order or incorrect charge?

Customers who believe they received the wrong meal can compare the order confirmation or receipt with the food served, notify the server promptly and ask for a correction before the meal is finished. If a price difference is involved, request an updated receipt that reflects what was actually delivered.

Taking a clear photo and retaining the receipt may help explain the concern, but public allegations should distinguish firsthand observations from claims about motive. Diners can contact the location or the company's official guest-relations channels if the issue is not resolved at the table. None of these steps proves a systemic problem at the chain.

What is confirmed, and what is still disputed?

The video and subsequent media coverage are real; the restaurant responded publicly; and the reported price difference explains why the complaint drew attention. Whether all three alleged substitutions occurred has not been independently established. The company's acknowledgment of a corrected complaint is not confirmation of a deliberate or repeated practice.

As of October 26, NewsTrendus found no verified regulatory ruling or court judgment in the cited sources about this particular dispute. Readers should treat social-media retellings as claims unless supported by additional documentation.

Sources and verification

NewsTrendus wrote this report from the credited sources below. The licensed stock photo is illustrative and does not show the reported incident.

Editorial note: This report reflects verified material available October 26, 2026. Contact our corrections desk for updates.