NewsBose S1 Pro Battery Recall: Serial Numbers and Free Fix
The November 5 recall covers specific rechargeable packs, not every Bose speaker. Here is the seven-prefix serial check and what to do while awaiting a replacement.
This is a source-linked desk explainer, not first-hand reporting. Research and drafting may use AI-assisted tools. Follow the cited source links and read our editorial and corrections policy.
This is a source-linked desk explainer, not firsthand product testing. Research and drafting may use AI-assisted tools. See our editorial and corrections policy.
Representative licensed photograph of a generic wireless speaker, not a photo of the recalled Bose battery or the reported incidents. Photographer: Burst / Pexels.
Which Bose S1 Pro batteries are recalled?
The recall applies to certain lithium-ion packs supplied with Bose S1 Pro and S1 Pro+ portable Bluetooth speaker systems, as well as packs sold separately as accessories or replacements. It does not mean every S1 Pro speaker, or every Bose product, is recalled. The critical identifier is the battery pack serial number, not the speaker's own serial number.
According to the U.S. Consumer Product Safety Commission's November 5 notice, affected battery serial numbers start with any of these prefixes:
- 083723
- 078352
- 084105
- 078591
- 078592
- 084106
- 086409
These are prefixes, not complete serial numbers. Check all 17 digits on the battery label and use Bose's official recall instructions to confirm the match. A speaker model name alone cannot establish whether its installed pack is affected.
How to find the 17-digit battery serial number safely
- Power off the speaker and unplug it before inspecting the battery compartment.
- Follow Bose's illustrated directions for your particular S1 Pro or S1 Pro+ model. Bose instructs owners to loosen the two screws on the bottom plate and remove the battery using the pull tabs.
- Locate the 17-digit serial number below the barcode on the bottom of the battery pack.
- Compare its first six digits against the seven prefixes above. If a prefix matches, do not reinstall or use the pack.
If a battery is damaged, unusually hot, smoking or otherwise unsafe to handle, do not attempt ordinary removal. Move away from the hazard and seek appropriate local emergency assistance if there is an active fire. For routine removal questions, contact Bose support rather than improvising.
How to get a free Bose S1 Pro replacement battery
Bose asks affected owners to enter the battery pack's serial number through its official S1 battery recall page, which links to the manufacturer's replacement request service. A free replacement battery is the announced remedy; the recall does not promise a refund for the entire speaker. Online replacement requests may not be available in every region, so contact Bose if the portal is unavailable.
The U.S. recall support number is 800-278-1083. CPSC lists phone hours as 9 a.m.–9 p.m. Eastern, Monday–Friday, and 9 a.m.–7 p.m. Eastern on Saturday. If your speaker uses an affected pack, remove it immediately; Bose says the speaker itself may still be used with AC mains power and no battery installed.
Can you throw the recalled lithium-ion battery away?
No. The CPSC explicitly warns against placing these recalled packs in household trash, curbside recycling or the used-battery drop boxes commonly found at retail stores. Because the packs present a fire risk, contact your municipal household hazardous-waste program first and ask whether it accepts recalled lithium-ion batteries. If not, ask the municipality for its safe disposal instructions. Do not assume a regular battery collection bin will accept a recalled pack.
How many incidents were reported, and where were batteries sold?
Bose received seven reports of packs melting, smoking or catching fire, including six reports of property damage. No injuries had been reported when the recall was announced. This does not reduce the need to stop using an affected pack. Consumer Reports independently covered the recall on November 6, emphasizing battery removal and continued AC-powered speaker use.
The U.S. notice covers 634,759 packs, plus about 35,400 sold in Canada. The packs were sold with speakers and separately through Bose, Best Buy and other outlets, including online retailers, from December 2017 through July 2026. Individual batteries were sold for approximately $100–$160; speaker systems with packs were sold for about $700. These are historical retail prices, not the cost of the replacement, which is free.
What should an owner do today?
First, check the battery label rather than relying on the speaker's external appearance. If the prefix matches, stop battery-powered use, follow Bose's removal instructions, submit the serial number for the free replacement and contact your local hazardous-waste authority about disposal. Keep the pack away from charging equipment while resolving the recall. Owners who use portable speakers for performances or events should plan for AC power until a safe replacement arrives.
For other verified U.S. safety notices, see our Baby Brezza replacement guide, Gourmia repair guide and U.S. consumer news coverage.
Sources and verification
- CPSC — November 5, 2026 recall 27-065, affected prefixes, incidents and replacement remedy
- Bose — official S1 Pro and S1 Pro+ battery identification and replacement instructions
- Consumer Reports — November 6 independent coverage and consumer instructions
Published November 8, 2026. Based on linked official notices and independent reporting. The representative photograph does not show the recalled product.